Latest Regulations on Payment Vouchers under Circular No. 15/2024/TT-NHNN
- Luật sư TRẦN VĂN LONG
- Jul 14
- 3 min read
Effective from July 1, 2024, Circular No. 15/2024/TT-NHNN issued by the State Bank of Vietnam officially takes effect, providing comprehensive and unified regulations on payment vouchers in the banking system. This circular serves as an important legal basis to ensure safety, transparency, and efficiency in cashless payment activities. The article below clarifies the legal content and analyzes some key highlights of the regulation.
1. What is a payment voucher?
According to Clause 1, Article 3 of Circular No. 15/2024/TT-NHNN, a payment voucher is a type of bank accounting document used as the basis for the provision of payment services. Payment vouchers include paper-based vouchers and electronic vouchers.
The recognition of both paper and electronic vouchers demonstrates that the legal framework is aligning with the digital transformation trend in the financial and banking sectors. At the same time, this provides a legal foundation for controlling the legality and integrity of information when using electronic payment services.
2. Latest regulations on payment vouchers
Under Article 4 of Circular No. 15/2024/TT-NHNN, payment vouchers are governed by the following provisions:
The preparation, signing, verification, circulation, management, use, and storage of payment vouchers must comply with the relevant laws on accounting and electronic transactions.
Payment vouchers processed through the State Bank of Vietnam must adhere to the regulations issued by the Governor of the State Bank.
For payment vouchers used at commercial banks, people's credit funds, microfinance institutions, and public postal service providers, these organizations are responsible for stipulating the specifications, forms, printing, issuance, and implementation guidelines in accordance with the specific payment processes of each service type, as per Circular No. 15/2024/TT-NHNN and other relevant legal regulations.
Delegated payment orders, collection authorizations, and fund transfers are recognized as payment vouchers.
Information and data on electronic vouchers must be strictly monitored to ensure their legality, validity, and integrity. These vouchers must also be securely managed to prevent unauthorized access, exploitation, or copying.
This regulation emphasizes the responsibility of service providers in designing and implementing appropriate documentation procedures. Particularly for electronic vouchers, the focus on data security and integrity is critical in the context of increasing risks related to digital technology.
3. Rights of organizations and individuals using cashless payment services
According to Article 16 of Circular No. 15/2024/TT-NHNN, organizations and individuals have the following rights:
To choose a payment service provider; to request and receive notifications, instructions, and risk warnings from the payment service provider.
To enter into agreements with the payment service provider regarding rights and obligations when using the services, in compliance with applicable laws.
To request the payment service provider to provide information on the execution of payment services under the agreed terms.
To file complaints and claim compensation in cases such as delayed transactions, non-executed transactions, incorrect transaction processing, improper fee collection, or other violations of the service agreement.
To exercise other rights under Circular No. 15/2024/TT-NHNN and relevant legal provisions.
The user's rights are significantly expanded, highlighting the transparency and accountability of service providers and the proactive role of users in protecting their interests in the event of disputes.
4. Responsibilities of organizations and individuals using cashless payment services
According to Article 17 of Circular No. 15/2024/TT-NHNN, organizations and individuals have the following responsibilities:
To fully comply with the conditions and procedures for using payment services in accordance with Circular No. 15/2024/TT-NHNN and the agreements made with the payment service provider.
To return or coordinate with the payment service provider to return any amount received in excess or by mistake (including system errors or human mistakes).
To be legally responsible for the accuracy and truthfulness of the information and payment vouchers provided.
To protect the confidentiality of account and transaction information; to promptly notify the payment service provider upon detecting any errors, mistakes, or suspicion of unauthorized access to transaction information.
To fulfill other obligations as prescribed in Circular No. 15/2024/TT-NHNN and other applicable laws.
These responsibilities are clearly defined to enhance the user’s self-protection awareness and ensure legal safety throughout the financial and banking transaction chain.
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